Help Center
Frequently Asked Questions
Everything you need to know about funding your account, trading the markets, and keeping your account secure with Spectral Finance.
Getting Started
What is Spectral Finance?
Spectral Finance is a global online trading platform that gives individuals access to cryptocurrencies, stocks, copy trading, and AI-powered strategies — all from a single account. You can trade from the web, our iOS and Android apps, or right inside Telegram, using the same institutional-grade tools professionals rely on.
How do I open an account?
Tap Create Account, register with your email, verify your address, and make your first deposit. The whole process takes just a few minutes and there's no cost to sign up.
Is Spectral Finance available in my country?
We serve clients across 185+ countries. Certain products or funding methods may vary by region depending on local regulations. Once you register, you'll only see the options available in your location.
What is the minimum deposit?
The minimum depends on the funding method and the plan you choose. The exact minimum is always shown before you confirm a deposit, so there are no surprises.
Deposits & Withdrawals
How do I deposit funds?
From your dashboard, open Deposit, choose your preferred method, and follow the on-screen steps. Your balance updates automatically once the transaction is confirmed.
What payment methods do you accept?
We accept major cryptocurrencies — including Bitcoin, Ethereum, and USDT — as well as card and bank transfers through our payment partners, where available in your region.
How long do withdrawals take?
Withdrawal requests are reviewed and processed promptly. Crypto withdrawals typically complete within a few hours of approval, depending on network conditions. You'll receive a notification at each step.
Are there any fees?
Deposits are generally free. Any trading or withdrawal fees are shown transparently before you confirm, and standard blockchain network fees may apply to crypto transactions.
Trading
What can I trade?
Cryptocurrencies and stocks, plus Copy Trading and AI Trading — all managed from one account and one balance.
What is Copy Trading?
Copy Trading lets you automatically mirror the trades of vetted expert traders. Choose a trader that matches your goals, allocate your capital, and your account follows their positions — hands-free.
What is AI Trading?
Our AI executes data-driven strategies 24/7 across the markets, analysing live signals and applying disciplined, automated risk management — so your capital keeps working even while you sleep.
Can I trade on my phone?
Yes. Trade from our iOS and Android apps, the Telegram Mini App, or any web browser. Your account and balance stay in sync everywhere you log in.
Does trading carry risk?
Yes. Trading digital assets and leveraged instruments involves significant risk and may not be suitable for everyone. Only invest money you can afford to lose, and consider seeking independent advice if you're unsure.
Security & Verification
Is my account and money secure?
We protect your account with bank-grade encryption, strict internal controls, and continuous monitoring. Sensitive actions like withdrawals are protected by additional verification.
Why do I need to verify my identity (KYC)?
Identity verification protects your account from fraud and helps us comply with global anti-money-laundering regulations. It's a quick, one-time process required before certain actions such as withdrawals.
Do you support two-factor authentication?
Yes. You can enable two-factor authentication and a withdrawal OTP from your account settings for an added layer of security.
How is my personal data handled?
Your data is encrypted in transit and at rest, and we never sell your information. You can read the full details in our Privacy Policy.
Account & Support
I forgot my password — how do I reset it?
On the login page, tap “Forgot Password” and we'll email you a secure link to set a new one.
How do I contact support?
Our support team is available 24/7. Reach us anytime through the Support page or the live chat in the bottom corner of your screen.
Still have questions?
Our team is here around the clock to help you get started and trade with confidence.
Risk warning: Trading CFDs, cryptocurrencies, and other leveraged instruments carries a high level of risk to your capital. Past performance is not a reliable indicator of future results. Only trade with money you can afford to lose.